Shipping policy
We offer free shipping on all orders.
At Mika's Pet Boutique, we work with trusted fulfillment partners to process and ship your order as quickly as possible. Some products may ship from international fulfillment centers, depending on product availability and destination.
Processing Time
Orders are typically processed within 1-4 business days after payment is received.
Processing includes order verification, quality check, and packaging. Processing times may be longer during holidays, high-demand periods, or promotional events.
Shipping Time
After your order has been processed and shipped, delivery typically takes 7-14 business days.
In some cases, delivery may take longer due to customs processing, carrier delays, weather conditions, high order volume, or destination-specific delays.
Please note that delivery times are estimates only and are not guaranteed.
Order Tracking
Once your order has shipped, you will receive a confirmation email with tracking information, when available.
Please allow a few business days for tracking information to update after your package has been shipped.
Shipping Restrictions
We are unable to ship to P.O. boxes or APO/FPO addresses.
Some items may have shipping restrictions due to size, weight, product type, or destination. If an item cannot be shipped to your location, we will contact you as soon as possible.
Incorrect Shipping Information
Please make sure your shipping address is correct before placing your order.
We are not responsible for delays, failed deliveries, or lost packages caused by incorrect or incomplete shipping information provided at checkout.
If you notice an error in your shipping address, please contact us as soon as possible at info@mikaspetboutique.com. We will do our best to update the address before the order is processed, but we cannot guarantee changes after the order has been submitted for fulfillment.
Customs, Duties, and Import Taxes
For international orders, customers are responsible for any customs duties, import taxes, or local fees that may apply.
These charges are not included in the product price and are determined by your local customs authority.
Lost or Stolen Packages
If your order is significantly delayed, please contact us at info@mikaspetboutique.com and we will help investigate the issue.
Once an order is marked as delivered by the carrier, we are not responsible for lost or stolen packages. However, we will do our best to assist you in reviewing the delivery status or contacting the carrier.
Returns and Exchanges
For information about returns, exchanges, and refunds, please refer to our Returns & Refund Policy.
Contact Us
If you have any questions about shipping, please contact us at:
Mika's Pet Boutique
info@mikaspetboutique.com