Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it: unused, unworn, clean, with tags if applicable, and in its original packaging. You will also need the receipt or proof of purchase.
To start a return, please contact us at:
Mika's Pet Boutique
info@mikaspetboutique.com
Please do not send items back before contacting us and receiving return instructions. Items sent back without first requesting a return may not be accepted.
Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.
Original shipping charges, if any, are non-refundable unless the return is due to our error, such as a damaged, defective, or incorrect item.
Pet Product Hygiene Policy
For hygiene and safety reasons, certain pet products may not be eligible for return once used.
This may include, but is not limited to, grooming products, feeding or water products, beds, mats, blankets, carriers, harnesses, collars, leashes, toys, and any item that shows signs of pet hair, stains, odors, washing, damage, or use.
If you are unsure whether your item is eligible for return, please contact us before sending it back.
Damages and Issues
Please inspect your order when you receive it and contact us immediately if the item is defective, damaged, or if you received the wrong item.
To help us evaluate the issue, please include your order number and clear photos or video of the item, packaging, and any damage or defect.
If your claim is approved, we will make it right by offering a replacement, store credit, or refund, depending on the situation.
Non-Returnable Items
Certain items cannot be returned, including:
- Gift cards
- Custom or personalized products
- Final sale or clearance items, unless they arrive damaged, defective, or incorrect
- Used pet products
- Items not in their original condition or original packaging
- Items with pet hair, stains, odors, washing, damage, or signs of use
Please contact us if you have questions about your specific item.
Exchanges
The fastest way to ensure you get the item you want is to return the item you have, and once the return is accepted, place a separate order for the new item.
Order Cancellations
Orders may be cancelled within 12 hours of purchase.
After this period, we may not be able to cancel your order if it has already been processed or submitted for fulfillment.
If you need to cancel or change an order, please contact us as soon as possible at info@mikaspetboutique.com.
European Union 14-Day Cooling-Off Period
If your order is being shipped into the European Union, you may have the right to cancel or return your order within 14 days after receiving it, for any reason and without justification.
As above, the item must be unused, unworn, clean, with tags if applicable, and in its original packaging. You will also need the receipt or proof of purchase.
Customers are responsible for return shipping costs unless otherwise required by applicable law or unless the item arrived damaged, defective, or incorrect.
Refunds
We will notify you once we have received and inspected your return, and let you know whether the refund was approved.
If approved, you will be automatically refunded to your original payment method within 10 business days.
Please remember that it may take additional time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we approved your return, please contact us at: